by: By MBColumna | 2017
Kaizen is a Japanese term which means Continuous Improvement. As defined by Lean Production, “Kaizen is a strategy where employees at all levels of a company work together proactively to achieve regular, incremental improvements to the manufacturing process.” In a sense, it combines the collective talents within a company to create a powerful engine for improvement.
Through a series of focused group discussions (FGD), the management deliberately identified eight (8) account officers from different branches as part of the Kaizen Group. These eight AOs together with Ronnie Diesta, Gerardo Arabejo and Jenimee Grutas brainstormed to improve the flow of operations at the branch level.
During the FGD, they have reviewed the current state and practices of the different branches, and made suggestions to improve the loan process. As a result, they came up with the shortened process on starting up a center and client recruitment. The new process aims to deliver a higher lever of customer’s expectations, less time between steps, lower costs and increase AOs productivity.
As JMH practices Kaizen, it builds a culture where all employees are actively engaged in suggesting and implementing improvements for the company.
JMH believes that there is always room to make small improvements, challenge the status quo, and tune processes and practice on an everyday basis. And over time, all of these incremental changes will add up, and make a significant positive impact on the company and its stakeholders.